Our Performance Improvement Consulting Services can help you identify obstacles and barriers that prevent your organization from
achieving desired business results

Sometimes just implementing a training or education program by itself will not achieve the desired business results your organization expects.

Factors in the work environment may confound, influence or prevent your people from performing to their maximum ability, and therefore limit their contribution to your organization's success.

To continue to compete in today's global marketplace, you may need to investigate the root causes of the obstacles/barriers that hold your people back from achieving their full potential.

Our process for performance improvement can help you identify the obstacles and barriers that exist in your business operations so your organization can achieve its desired business results.

Our Performance Improvement Consulting Services provide you with a system of inter-related performance improvement practices you can use to mold or shape performance and achieve the desired business results your organization expects.

  We start our process by focusing on actual outcomes and results your organization desires.

  During our process, SVTT examines your organization using a systems view perspective.

  We add value by focusing on enhancing and optimizing your business operations.

  And throughout our process, we work to establish partnerships with your people.

A Performance Improvement Model is a system of inter-related processes that contains inputs and outputs with feedback loops. Our model examines your organization from a systems view perspective where inputs and outputs can be affected or influenced by such factors as lack of support/reinforcement, pressures, expectations, constraints and consequences. (Courtesy of the International Society for Performance Improvement ISPI)

SVTT's performance improvement process helps you implement change in your organization by using the best practices in our industry:

  Performance Analysis--analyzes organizational vision, mission, values, goals and strategic 
        direction, identifies critical internal/external work factors that influence performance, defines the
        current and future state of performance, identifies any deficiencies or gaps in performance or
        expectations, and a rationale or business case for action or no-action.

  Cause Analysis--determines current causal factors that limit performance, explains why a gap in 
        performance or expectations exists, and identifies what training and non-training interventions can
        be used to enhance, affect, impact or change the existing performance.

  Intervention Selection, Design and Development--identifies key features, attributes and
       aspects of the "ideal" intervention, and the organizational resources necessary to implement it.
       The output of this stage is a written statement of product, process, system and technology.

  Intervention Implementation--deploying a training or non-training intervention and managing 
       changes necessary to sustain it.  Examples include instructional programs, performance support 
       tools, re-engineer work processes, redesign workspace, changes in compensation or benefits.

  On-Going Evaluation--measuring the effectiveness and efficiency of the implemented solution, 
       determines the degree an intervention has produced the desired business results so costs and
       benefits can be compared to business measures that relate to needs, adoption & results.

Once a performance gap and its cause has been identified, we create the proper combination of training or non-training interventions that will reduce and eliminate the performance gap.  Non-training interventions include measurement and feedback systems, tools and equipment, compensation and reward systems, employee selection and placement, and education and training programs.  Once an intervention is implemented, issues that occur during implementation are dealt with and managed.

On-going evaluation occurs after each phase of our process.  SVTT measures the actual business outcomes and results (e.g., quality, sales, customer satisfaction, productivity, profitability and market share) that you are trying to achieve, and determines when a return on investment has occurred.

Our performance improvement process focuses on managing the intervention process until we achieve the level of business results your organization expects.  Our process confirms that all members of your organization share the same common vision and goals, and possess the right combination of knowledge, skills, abilities and experience to enable your organization to succeed.

Call or email us to learn more about how our Performance Improvement Consulting Services can help you implement a performance improvement system you can use to mold and shape performance to achieve the desired business results your organization expects.